Looking to exchange an item that doesn’t fit or isn’t suitable? No problem! Our policies are designed to make it easy for you.
We’re happy to exchange most items if they’re the same product or color, except for engraved or custom-made items which can only be exchanged or refunded if a manufacturer’s fault is found with them.
The easiest and quickest way to process an exchange is to purchase the replacement items in a new order and return the unsuitable items for a refund. Alternatively, you can use our online exchange system to send the items back for an exchange, and we’ll mail the replacements to you. Once we receive your returned items, we’ll send out the replacements. This typically takes anywhere from a few days to a week or two, depending on how long it takes the items to reach us.
If you’re exchanging an item from overseas, please purchase a replacement item in a new order and return the unsuitable items for a refund.
Remember, you can combine the replacement item with any other items you want to purchase and only pay to ship for the combined order.
Returns
If you’d like to return an item for a refund, please send it back to us at the following address and include the order number, reason for the return, and whether the item is faulty:
Return Address
12538 Basque Pl,
Woodbridge, VA,22192
United States Of America
Note:
Please note that we offer a refund policy for most items, except for engraved or custom-made items which can only be refunded if a manufacturer’s fault is found with them. Buyers must return goods within 10 days of receiving the order, with an extended period of 15 days after Christmas when purchasing Christmas gifts. It is the buyer’s responsibility to ensure that returned goods reach us in satisfactory condition, with all bags/tags/labels untorn and still attached. To minimize processing time and speed up your exchange/refund, please ensure that any items returned are free from odor and pet hair, are folded neatly, and sent in secure, protective wrapping. We make an effort to ensure that goods reach you in great condition, and we’d really appreciate you returning the favor.
Buyers returning goods from outside the EU must clearly state on the outside of the package and on any customs documentation that the goods are ‘Returned Goods’ to allow them to clear customs without generating additional charges.
