Exchange & Refund Policy

Exchange

Looking to exchange an item that doesn’t fit or isn’t suitable? No problem! Our policies are designed to make it easy for you.

We’re happy to exchange most items if they’re the same product or color, except for engraved or custom-made items which can only be exchanged or refunded if a manufacturer’s fault is found with them.

The easiest and quickest way to process an exchange is to purchase the replacement items in a new order and return the unsuitable items for a refund. Alternatively, you can use our online exchange system to send the items back for an exchange, and we’ll mail the replacements to you. Once we receive your returned items, we’ll send out the replacements. This typically takes anywhere from a few days to a week or two, depending on how long it takes the items to reach us.

If you’re exchanging an item from overseas, please purchase a replacement item in a new order and return the unsuitable items for a refund.

Remember, you can combine the replacement item with any other items you want to purchase and only pay to ship for the combined order.

Returns

If you’d like to return an item for a refund, please send it back to us at the following address and include the order number, reason for the return, and whether the item is faulty:

Return Address

12538 Basque Pl,

Woodbridge, VA,22192

United States Of America

Note:

Refunds are available for most items except engraved or custom-made products unless a manufacturer’s fault is identified.
Buyers must inform us or return goods within 30 days of receiving the order (extended to 30 days after Christmas for gift purchases).
Returned items must be received in satisfactory condition, with all tags, bags, and labels attached.
Please ensure returned products are odor-free, pet-hair-free, neatly folded, and securely packed.
For international returns, clearly label packages as “Returned Goods” to avoid customs charges or delays.

Buyers returning goods from outside the EU must clearly state on the outside of the package and on any customs documentation that the goods are ‘Returned Goods’ to allow them to clear customs without generating additional charges.

⚠️ Important

If your order has been dispatched and the courier attempted delivery multiple times but failed, we regret that no refund will be issued for non-delivery due to unavailability or refusal to accept the package.
If a small VAT fee is due upon delivery, we will gladly refund that VAT amount after confirmation — no questions asked.
However, denial of the package without any valid reason will be considered non-refundable.

💛 Thank You for Choosing BeBees!

We work hard to ensure every order meets your expectations — and we truly appreciate your understanding and cooperation in making returns and exchanges smooth and fair for everyone.